Q1: Are you a trading company or a manufacturer?
A: We are a factory that specializes in Automatic High-Speed Feeding Pillow Packing Machines.
Q2: What guarantee do you offer for your machines?
A2: We offer a one-year guarantee on the quality of our machines, excluding wearing parts, ensuring your peace of mind.
Q3: What is the voltage or power specification of your machines?
A3: Our L-Series features an auto-feeding line operating at 380V, 3 phase. The ZB Series is a turntable type using 220V/50Hz. We can also adjust the voltage to meet specific requirements.
Q4: How do you assist with machine installation?
A4: We provide comprehensive machine testing videos and photos before delivery, along with an English manual and some free spare parts. If needed, our technician can visit your factory for installation and debugging, though this is a paid service.
Q5: Does your company offer OEM services?
A5: Absolutely, we boast a professional design and technical team ready to accommodate customization requests.
Q6: How long after placing an order can you deliver the machine?
A6: Typically, we arrange shipment within 30-40 working days. However, this may vary based on order quantity.
Q7: What payment methods do you accept?
A7: We accept T/T or L/C as our flexible payment options.
Q8: What are your terms of payment?
A8: Our payment terms are 30% prepaid, with the remaining balance due before shipment.
If you have any further questions, please feel free to contact us. We are here to assist you!